Frequently Asked Questions

Who is MyTelemedicine?

MyTelemedicine provides affordable, convenient and safe access to doctors from the comfort of your home, office, or on the go - 24/7/365. Our Board-Certified doctors can visit with you either by phone or secure video to help treat any non-emergency medical conditions. Doctors can diagnose your symptoms, prescribe medications, and send prescriptions to your pharmacy of choice if applicable.

Is Telemedicine appropriate for every condition?

No, telemedicine is designed to handle non-emergency medical issues. You should not use this service if you are experiencing a medical life-threatening emergency, you should dial 911 immediately. While telemedicine is not intended to replace your primary care doctor for common or chronic conditions, a virtual doctor's appointment can sometimes substitute for a doctor's office, urgent care, or an emergency room visit.

What are the most common conditions you treat?

Our doctors are trained to treat a wide range of conditions. Some of the most common are:

When can I start using my service?

You can start using the service immediately after you sign up and activate your account. Once you have an account, you can browse doctor profiles, view available appointment times, and schedule an appointment with the doctor of your choice.

When is the service available?

Service is available 24 hours a day, 7 days a week, and 365 days a year, even on holidays. Use the service anytime you have a non-emergency medical condition, are unable to see your primary care provider, or when you simply prefer a convenient, cost effective alternative to the emergency room, urgent care center, or clinic.

Where is the service available?

The service is available anywhere in the United States and Puerto Rico. The network of Board Certified providers will be provided to you based on the state you are located. We make sure that each provider is fully licensed to practice medicine in your state.

Can the service be accessed on a mobile device?

Yes, depending on your type of phone, you may access MyTelemedicine’s service by App or online:

1. Download the accessadoctor App at the Apple Store or on Google Play. Activate your account by entering your email and create a password. Keep your password in a safe place. On your App you can talk to a doctor, schedule a consultation, find a pharmacy, view prescriptions, find vision and dental discount providers, and more.
    
2. Go to www.MyTelemedicine.com and click the MEMBER LOGIN button. This will take you to the login Portal (https://portal.mytelemedicine.com). Activate your account by entering your email and create a password. Keep your password in a safe place. If your account is already activated, then simply sign into your account with your Email and Password. You will be taken to your Member Dashboard where you can talk to a doctor, schedule a consultation, securely message a doctor, update personal health records, and access your discount healthcare benefits such as vision and dental.
    

How do I schedule a consultation by phone?

Phone - Call 1-800-611-5601 to speak with a friendly MyTelemedicine agent. The agent will verify your membership is active, ask questions about your health-related issue, update your Electronic Health Records and schedule a physician consultation if appropriate. 

Online - To schedule a consultation, log in to your account at www.MyTelemedicine.com and click the "Schedule a consultation now" button on the home page. Choose “Diagnostic consultation by phone” and press “select”. You will be asked a series of questions related to your reason for requesting a visit, similar to the forms you would fill out at a doctor's office. If you have any issues or questions, you can always call  1-800-611-5601 for assistance with scheduling a visit.

Mobile App – Go to the Access A Doctor mobile App. Sign in and click “Talk to a doctor”. When you complete the “Request a consult process,” you can select to be contacted back via phone or video conference.

How do I schedule a consultation by video?

Online - To schedule a consultation, log in to your account at www.MyTelemedicine.com and click the "Schedule a consultation now" button on the home page. Choose “Diagnostic consultation by video” and press “select”. You will be asked a series of questions related to your reason for requesting a visit, similar to the forms you would fill out at a doctor's office. If you have any issues or questions, you can always call  1-800-611-5601 for assistance with scheduling a visit.

Mobile App – Go to the Access A Doctor mobile App. Sign in and click “Talk to a doctor”. When you complete the “request a consult process,” you can select to be contacted back via phone or video conference. If you select video, when the doctor is available the member will get a notification to log in and accept the video consultation within the App (or through the web portal).

Who are the service providers?

All service providers are U.S. Board Certified physicians trained to treat a wide range of patients and conditions. Doctors are licensed in internal medicine, family medicine and pediatrics. All service providers are registered and licensed to provide medical consultations and write a prescription if applicable within the state the caller is located. Following each consultation, our members are given a survey to evaluate their provider and appointment. The results are analyzed and reviewed for quality assurance and used as part of our continuous improvement process. Selected provider consultations are also reviewed by our internal medical board.

Can a prescriber provide medication?

Yes, if the doctor believes medication is warranted, he or she can write a prescription for non-narcotic medications (i.e. no controlled substances), which can be sent directly to the pharmacy of your choice. As soon your consultation is over, your prescription will be sent electronically to one of over 65,000 pharmacies to choose from. If for any reason your pharmacy is unable to receive e-prescriptions, a traditional prescription is generated for our providers to sign and fax. All prescriptions are fully compliant and include all required information. NOTE: MyTelemedicine doctors do not issue prescriptions for substances controlled by the DEA, non-therapeutic, and/or certain other drugs that may be harmful because of their potential for abuse. Also, non-therapeutic drugs such as Viagra and Cialis are not prescribed by MyTelemedicine doctors.

How are prescriptions sent to the pharmacy?

If the doctor prescribes medication, it is submitted by e-prescription to the pharmacy of your choice.

Can I use this service for my family?

The primary member and 7 immediate family members or household members will have access to consults.

Is the service safe and private?

Yes, the service is safe and private. The service is compliant with  HIPAA  (Health Insurance Portability and Accountability Act) and will only share your information with your selected provider and pharmacy.

What system requirements do I need for videoconferencing?

To use video conferencing, you need:

• Windows ® XP or newer
• A Mac running OSX 10.6 (Snow Leopard) or newer
• High-speed internet connection
• A webcam with at least 1.3 megapixels
• Microphone (most webcams already have microphone built in)

After you set up an account, you will be able to use a simple online simulation to test your configuration and check if you are ready for a virtual consultation.

Can I call MyTelemedicine outside of the United States?

MyTelemedicine visits are currently available within the United States and Puerto Rico. For members travelling internationally, you can consult with our U.S.-licensed physicians, however they cannot prescribe a medication.

How does MyTelemedicine protect my privacy?

MyTelemedicine is committed to protecting the privacy of every individual who uses our services. We comply with all relevant state, national and international laws and regulations, including the U.S. Health Insurance Portability and Accountability Act of 1996, known as HIPAA. Unless permitted or required by law, your medical information will not be shared without your consent.

How does MyTelemedicine save me money?

MyTelemedicine saves you time and money by eliminating most costly and unnecessary office visits, urgent care visits and emergency room visits that can easily run $1,400 or more! MyTelemedicine is especially convenient for people who travel, live in rural locations, or live in underserved cities. There are no long waits to get in to see a doctor, and no time off of work is necessary. Even for individuals with insurance, having no consultation fees to pay with your MyTelemedicine membership can save you money.

Does the doctor review my medical history before a visit?

We will ask you to complete a brief medical history prior to requesting your first visit, similar to filling out forms before an in-person doctor visit. Your medical history is stored on our HIPAA-compliant, encrypted central server. Before each visit, the doctor will review your medical history with specific focus on chronic illnesses, current medications, allergies, and any changes in your medical condition. You can update your medical history at any time through the Access A Doctor App or through our MyTelemedicine portal. You may also simply call our 800 number and a friendly agent will update your records for you and schedule a consultation if requested.

How much does a typical visit cost?

Doctor consultations are free. All you pay is your monthly membership to CallMyDoc247.com, powered by MyTelemedicine. Your membership covers you and up to 7 additional family members in your household.

Can I be turned down for a pre-existing condition?

No, members are not turned away because of preexisting conditions. MyTelemedicine is not insurance.

How do I cancel my membership?

Simply click this link, https://callmydoc247.com/cancel.htm, and enter your phone number and zip code to cancel.  After you cancel, your monthly billing will be stopped (you will not be billed the following month).  Your membership will remain active until the end of your current 30-day term.  You may use all healthcare services until your membership expires.  You may also call 844-470-4560, and follow the prompts to cancel.

I have a question I don’t see here? Can you help me?

Don't see your question? Don't worry. If you have not signed up yet, simply contact us here. If you are a registered member, call our Telephone Access Hotline: 1-800-611-5601 and a highly trained health service specialist will take your call, 24/7/365.